Help Center

 

General FAQs
How quickly will I receive my products
We hold one of the the largest stockholding of any Street Furniture supplier/manufacturer. Please view our Available from Stock page to see our Same Day Collection...
Can I Collect?
Yes, you can collect many of our products from our Newcastle-Under-Lyme factory. “Next Day Delivery” items can be collected on the day of purchase, if preferred. Please contact...
Are the Prices that are shown online accurate?
Yes, prices are continually being kept up to date, in line with material cost price fluctuations. 
Are Quantity Discounts available?
Yes, quite simply the greater the quantity you buy the more we can discount, because most of our products are made in house at our factory in Newcastle Under Lyme Staffordshire; please ...
Are Main Contractor Discounts (MCD) and Trade/Distributor Discounts available?
Yes. Nominal 2.5% MCD is deductible from online prices, with other pricing structures available for other Trade customers (such as builders’ merchants). 
What colours, coatings and finishes are available
Depending on the materials and product type, various standard BS or RAL colours are available. View the Street Furniture standard colours, ...
What Warranties and Guarantees do you offer?
Our Warranties and Guarantees across the whole product range can be viewed via this link. All Warranties, Guarantees, Life Expectancies and ...
Can you also provide installation services for your products?
Yes. Whilst many of our products tend to be installed by groundworkers or landscaping contractors, as part of their wider contract, certain items such as Shelters...
What forms of Payment can I use?
For online purchases we require credit card payments to be made, via our e-commerce platform. For purchase orders a 30-day credit account may be available, subject to trading history with us and credit status. For larger subcontract/commercial contracts...
What are your annual sales?
We have annual sales in excess of £30m (FY23 = £33m). All of our production work is scheduled in our ERP programme, which drives the demand of our entire enterprise; the Materials, Labour and Resource Planning. 
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Cycle Parking Products
What is the recommended spacing for Lean to Cycle Stands?
For space-saving optimisation, we generally recommend centres of 800mm, which is sufficient to allow users to manoeuvre bikes in and out of positions. Some cycle-user groups such as Cambridge Cycling Campaign and Passenger Transport Executives, such ...
What considerations must be given to Inclusive Cycle Parking requirements?
Inclusive or Accessible Cycle parking facilities should provide S-P-A-C-E (Secure, Practical, Accessible, Convenient, and Easy-to-use) for users; see our ...
What products can maximise the capacity in my area?
We have a wide range of leading Space Saving cycle parking solutions, including ...
Are cycle shelters weather (wind and rain) resistant?
Broxap’s range of pre-designed cycle shelters has been established in the UK for several decades. Typical design considerations in our shelters are the use of UV stabilised PETg clear view cladding, hot dip galvanising for maximum corrosion resistance...
How can security be increased in the cycle shelters?
We can offer additional security through CCTV, lighting, high security panels and security gates. A range of Security measures can be offered, from simple Mesh Swinging or space-saving Sliding gates, Roller Shutter Doors, Automated Doors and much more...
What materials are used in the construction of cycle shelters?
Mild steel for the structural framework, with a choice of cladding options (the most popular being light transmitting polycarbonate).
How long will my cycle shelter last for?
Indefinitely. With our durable material selection, design specifications, hot-dip galvanising and durability considerations, your cycle shelter should last far in excess of 10 years. With adherence to our Operations and Maintenance recommendations, you...
What items can be retro fitted?
Extensions to form additional bays/banks of shelters can all be added at a later date to applicable shelters.
What do I need to install a cycle shelter?
Our Shelters are supplied flat packed ready to install on site. Cycle shelters must be installed onto suitably prepared concrete foundations (either individual pads, or a concrete base/slab). We highly recommend that shelters are not installed directly...
Do you provide any cycle storage products for infants and Key Stage 1 and 2 school children?
Yes. Whilst our standard range of cycle shelters may also be used, we have a scaled-down range of Junior cycle storage and scooter storage products. Please see our page for our ...
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Street Furniture
Does cast iron rust?
Cast iron will rust if not maintained, for example, if the paint is chipped leaving the surface of the product exposed.
What is the difference between Grade 304 and Grade 316 stainless steel?
Grade 304 is used as standard on our range of stainless-steel products. It is ideal for where there is less risk of contamination from sodium chloride (e.g., seaside towns). Grade 316 stainless...
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Litter Bins
Are all your steel bins made from galvanised steel?
Yes, all our steel bins are made from galvanised steel sheet which complies to the BS EN 10346: 2015 grade BX51D+Z275 which offers outstanding corrosion resistance. 
Do you supply spare parts for litter bins e.g., keys, locks, ashtrays, liners?
Yes, we can supply replacement parts for all our litter bins, we just need to know which bin type you have from an old order number or photograph, we can then confirm the spare parts required and despatch these on an overnight postal/parcel carrier service...
Do you offer refurbishment on litter bins?
Yes, we can provide a refurbishment cost for both our cast iron and steel litter bins. Refurbishing your existing bins not only prolongs their life but also saves you money and benefits the environment. Please send a photograph of the bin(s) that you...
Can I add a logo on my litter bin?
All our litter bins can be branded with your customer logo. From a high adhesive vinyl or polycarbonate logo to the laser cutting option on all steel bins. All we require is your logo in a high-resolution format and we can do the rest.
When selecting different options/features is it possible to see what my bin will look like?
Yes, we have our own in-house graphic design department and can provide a visual illustration to show you what the bin will look like. Whether it is to incorporate your customer logo/show the bin in a different colour or to provide a completely bespoke...
How does the Bait base work?
Our bait base is an optional extra available on most of our litter bin range. The bin is manufactured with a chamber at the base with a hinged lid, ...
What is meant by litre size?
Inside all bins is a galvanised steel liner; the litre size is the capacity inside the liner which holds your waste. Our most popular liner size is 120litre, but we also offer a range from 40litre to 180litre capacity liners with the option of a bespoke...
Can you design a bin to suit my needs?
Yes, we offer a bespoke design package to provide a bin to suit your specific requirements . We would discuss the initial design concept, provide preliminary design/GA drawings and then manufacture a prototype to provide proof of concept. 
What materials are litter bins available in?
We offer bins in Galvanised steel, Timber, Stainless steel both grade 304 and 316, Cast Iron, Polyethylene (Plastic) and Recycled Plastic. Our Synergy bin is made from 100% recycled plastic and our Maelor range is made from part recycled material. ...
What are the optional accessories available on litter bins?
Depending on the litter bin selected we have a number of different options available from customised logos, ashtrays, lid types, advertising panels, Anti-Fly and Anti-Graffiti finishes. We have our full range listed online ...
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Bollards, Security Posts & Barriers
What are the different types of fixing options?
Bollards are available with the following fixing options: -  Root fixed – A permanent fixing, often used in anti-ram situations  Base plated – Often used where excavation may not be possible, or where a concrete...
What types of materials are bollards available in?
Cast iron, ductile, Mild Steel, ...
Can bollards be used in Hostile Vehicle Mitigation (HVM) situations?
Yes. Whilst no formal accreditation has yet been applied to the range, our bollards and security posts are widely versatile and adaptable to many environments to serve as a deterrent for vehicular threat. Our range of Planters (when filled with soil ...
What considerations do I need to give to using bollards in inclusive settings?
The BS 8300 code of practice detailing the approaches to meet the required inclusive design of buildings for meeting the needs of people with disabilities. Though this is not a legal requirement, Bollards must be 1000mm above ground level to comply with...
What spacings are recommended for bollards?
Bollards may be used as a Vehicle Security Barrier (VSB) to mitigate criminal or vehicle-borne threats and might be used at busy transport stations and interchanges. In such cases, the installation of bollards should provide an appropriate level of physical...
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Shelters, Canopies & Covered Walkways
Can you design the Shelter/Canopy to suit our site?
Yes. With our bespoke “design & build” offering, our standard design shelters can be modified to suit your site constraints or to align or avoid to door positions, windows, building reveals, as well as site topography. We also provide complete turnkey...
Can you assist in the design the foundations too?
Yes. For bespoke canopy/shelters, we provide reactions for the design and construction of foundations by others. For pre-designed standard products, we can provide drawing for these to be assessed by your engineering consultant(s). In cases where you...
If positioning my shelter/canopy to abut the building, will it be watertight (to the Building)?
A nominal minimum gap of 50mm will be required between the shelter and a building to allow for deflections. A Weather Resistance Barrier (WRB) can be provided to close this gap. 
Can I have enclosed sides on my Shelter?
Yes, we offer a range of options such as PVC roll up panels, Roller Shutter Doors and PETg UV Side Panels. For more information and ideas on how to enclose your shelter click ...
What material options do I have for the structural components?
Structural mild steel, including UKCA Marked (formally “CE Marked”) Steel*; Stainless-steel (grade 304 or 316); fabricated and/or cast aluminium; FSC* structurally graded and non-graded softwood.  *Where required.
What roofing material options can I have?
Virtually all roofing materials. Popular choices are for polycarbonates, PVC tensile fabric (membrane), shade cloth, or an architectural profile metal cladding. We also use laminate glass, heat soak toughened glass (or both toughened AND laminate glass...
Do I need any rainwater goods (i.e., guttering and downpipes/spouts)?
Rainwater goods, such as guttering and down pipes, are optional features for most shelters and canopies. Rainwater goods/downpipes (if required) would typically discharge at ground level into a gully. Any rainwater goods shall typically consider the ...
Will I need Planning Permission?
Initially you will need to contact your Local Authority to confirm if planning permission is required. If the answer is yes then Broxap can help you with this process. Simply enter your details to download our simple to use ...
What are Building Regulations and how will they affect me?
Building Regulations specify the standard to which a structure should be built i.e., strength, fire ratings etc. All of our bespoke structures are designed to BS EN 1990:2002+A1:2005 Eurocode – basis of structural design; BS EN 1993-1-1:2005 Eurocode...
Do shelters consider wind and snow loadings?
Yes. Our pre-designed range of shelters consider specific wind and snow loading criteria from the above for general use in the UK. 
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Benches & Seats
What is the difference between a Seat and a Bench?
A seat has a backrest, and a bench does not. Broxap’s range of seating is designed for external use in the UK, so considers weather protection as well as safety and durability. 
Can you provide quotations for bespoke seats or benches?
Yes. Our experienced Technical Sales team can turn architectural design concepts, customer sketches or visual illustrations into a commercially competitive reality. Please see our ...
Which seats are best suited to areas which are prone to vandalism?
All metal seats and benches (such as Mild steel, Stainless...
What are the sitting height and width of a typical bench rest?
The nominal sitting height of the seat varies depending on the type of seat. A typical height is around 450mm. Our bench heights typically range from 420mm-520mm. Armrests are helpful for some and should be at a height of about 200mm above the seated...
What accessible and inclusive consideration need to be made for the frequency and spacing of seating?
Mobility impaired people may require seating at more frequent intervals. BS 8300‑1:2018 recommends that where seating units are used in pedestrianised areas, such as the open public realm and transport interchanges/stations, seats should be positioned...
Do you provide inclusive and accessible Picnic Units?
Yes. We have a range of Picnic Tables with extended tabletops to allow for wheelchair access. Please see our Inclusive Picnic Unit...
Are your seats able to be modified or extended in length?
Yes. We can accommodate reasonable dimensional ‘tweaks’, to modify a seat or bench length. Please specify the length in your enquiry for accurate pricing. 
I wish to provide a seat for in memory of someone, can you provide dedications/inscriptions into a seat design?
Yes. Customer defined dedications can be on an engraved onto a stainless steel or brass plaque, which is attached to the seat backrest slat(s). For a truly unique dedication, we can provide the engraving/carving into a slat in the wooden backrest of ...
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Our Materials & Production Facility
Where are your products manufactured?
Within our 125,000 sq ft freehold manufacturing facility, we have a 21,600 sq ft CE Marked Steel Fabrication facility, we have a 10,000 sq ft Timber workshop, a 10,200 sq ft Sheet Metal Press and Fabrication Production area and a 10,000 sq ft mechanised...
What are your factory output capabilities?
We employ in excess of 100 skilled and semi-skilled factory workers, throughout our various workshops. Our factory includes many eco-friendly and state of the art machines, including three robot welders, a laser-cutting machine with automated loading...
What materials do you use in your products’ manufacture?
We use Mild Steel, including UKCA Marked (formally “CE Marked”) Steel*; Stainless-steel (grade 304 or 316); Pre-Galvanised Steel Sheetmetal; FSC* Softwood and Hardwood; Engineering-grade Polyurethane; and Fabricated Aluminium. We also work with Iron ...
Will the Mild Steel products rust?
No. All our steel tube and plate fabrications, used in Street Furniture and Shelter components, are ...
What if I’m unhappy with the products I’ve received?
Our product returns during 2023 was less than 0.1%. Our Customer Services centre will case handle any customer concerns whether these are product or service related. Our ...
Does cast iron rust?
Cast iron will rust if not maintained, for example, if the paint is chipped leaving the surface of the product exposed.
What is the difference between Grade 304 and Grade 316 stainless steel?
Grade 304 is used as standard on our range of stainless-steel products. It is ideal for where there is less risk of contamination from sodium chloride (e.g., seaside towns). Grade 316 stainless...
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Delivery
What is the lead time on a Bespoke shelter?
The lead time on a Bespoke shelter is generally 10-12 weeks from point of order to installation. However on some occasions this can be improved on. If you require a shorter lead time please ...
What is the lead time on a standard shelter?
The lead time on stock items (noted with an express delivery logo) is generally 1-2 weeks, made to order units that need to be manufactured can take 3-4 weeks. If you require a shorter lead time, please ...
How are Shelters Supplied?
Our Shelters are supplied flat packed ready to install on site. The only exception to this being the Lunar and ...
Can I Collect?
Yes, you can collect many of our products from our Newcastle-Under-Lyme factory. “Next Day Delivery” items can be collected on the day of purchase, if preferred. Please contact...
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Street Furniture
Does cast iron rust?
Cast iron will rust if not maintained, for example, if the paint is chipped leaving the surface of the product exposed.
What is the difference between Grade 304 and Grade 316 stainless steel?
Grade 304 is used as standard on our range of stainless-steel products. It is ideal for where there is less risk of contamination from sodium chloride (e.g., seaside towns). Grade 316 stainless steel is more suited for use in waterside and coastal areas, where there is a higher level of sodium chloride in the air. 
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