Cycle Parking Products FAQs

Cycle Parking Product FAQs Cycle Parking Product FAQs

General FAQs
How quickly will I receive my products
We hold one of the the largest stockholding of any Street Furniture supplier/manufacturer. Please view our Available from Stock page to see our Same Day Collection, Next Day Delivery, 3-Day Delivery and 5-Day Delivery items, you will also see the live quantities held in stock marked on each item. Products that are not held in stock but made to order can be produced to suit your reasonable requirements. 
Can I Collect?
Yes, you can collect many of our products from our Newcastle-Under-Lyme factory. “Next Day Delivery” items can be collected on the day of purchase, if preferred. Please contact a member of our Sales Team to discuss collection arrangements and recommended vehicle sizes. Same day collection orders must be confirmed/accepted by us before 12pm.
Are the Prices that are shown online accurate?
Yes, prices are continually being kept up to date, in line with material cost price fluctuations. 
Are Quantity Discounts available?
Yes, quite simply the greater the quantity you buy the more we can discount, because most of our products are made in house at our factory in Newcastle Under Lyme Staffordshire; please contact our Sales Office or open a Live Chat online.
Are Main Contractor Discounts (MCD) and Trade/Distributor Discounts available?
Yes. Nominal 2.5% MCD is deductible from online prices, with other pricing structures available for other Trade customers (such as builders’ merchants). 
What colours, coatings and finishes are available
Depending on the materials and product type, various standard BS or RAL colours are available. View the Street Furniture standard colours, Litter Bins’ standard colours and our Shelters/Cycle Parking standard colours for more details. Our Operations & Maintenance manuals will advise how to care for colours and finishes to extend your product’s finish life expectancy to first maintenance.
What Warranties and Guarantees do you offer?
Our Warranties and Guarantees across the whole product range can be viewed via this link. All Warranties, Guarantees, Life Expectancies and Design Life periods are subject to Broxap Ltd’s Terms & Conditions of Sale.
Can you also provide installation services for your products?
Yes. Whilst many of our products tend to be installed by groundworkers or landscaping contractors, as part of their wider contract, certain items such as Shelters, Canopies, Cycle Storage equipment, Parklets, Children’s Playground Equipment and Outdoor Fitness Equipment, may require specific qualifications, training, or other know how. We would be happy to provide an installation quote, as well as provide the materials. Our installations teams carry all the relevant accreditation that you would expect from a responsible contractor. We also carry Public Liability insurances...
What forms of Payment can I use?
For online purchases we require credit card payments to be made, via our e-commerce platform. For purchase orders a 30-day credit account may be available, subject to trading history with us and credit status. For larger subcontract/commercial contracts phased payments may be required. All transactions will be based on Broxap Ltd’s Terms & Conditions of Sale. 
What are your annual sales?
We have annual sales in excess of £30m (FY23 = £33m). All of our production work is scheduled in our ERP programme, which drives the demand of our entire enterprise; the Materials, Labour and Resource Planning. 
Why Broxap?
Broxap is a family-owned and operated business, that has been trading for nearly 80 years. Our premises are owned by us (freehold), we do not trade with any debt and take pride in our manufacturing output. Our goal is to provide our Street Furniture products to every town and village and rural area in the British Isles. Our vision is to be the first Street Furniture company our customers think of, and the last one they will ever need to use. Our values are our People, our Customers, our Products, all of which helps to build our Legacy. 

Cycle Parking Products
What is the recommended spacing for Lean to Cycle Stands?
For space-saving optimisation, we generally recommend centres of 800mm, which is sufficient to allow users to manoeuvre bikes in and out of positions. Some cycle-user groups such as Cambridge Cycling Campaign and Passenger Transport Executives, such as Transport for London (TfL), Transport for Greater Manchester (TfGM), and Transport for West Midlands (TfWM), prefer 1000mm spacings. Sustrans will recommend no less than 900mm, ideally 1000mm. Consideration should be made to the target audience/user group. 
What considerations must be given to Inclusive Cycle Parking requirements?
Inclusive or Accessible Cycle parking facilities should provide S-P-A-C-E (Secure, Practical, Accessible, Convenient, and Easy-to-use) for users; see our page for Adaptive Bike suitable products. This can play an important part in enabling a disabled person to make a journey by cycle. Gov.uk’s Local Transport Note LTN 1/20, for “Cycle Infrastructure Design”, recommends that a proportion of the cycle parking (typically 5%) should be provided for non-standard cycles to accommodate disabled people. Bays intended to accommodate tandems, cycles with trailers and other larger cycles designed specifically for use by disabled people, should have a length of 3000mm (2500mm minimum). 
What products can maximise the capacity in my area?
We have a wide range of leading Space Saving cycle parking solutions, including two-tier racks, Hi-Lo racks, Semi-Vertical racks and Space Saving Shelter that is 1250mm in width! 
Are cycle shelters weather (wind and rain) resistant?
Broxap’s range of pre-designed cycle shelters has been established in the UK for several decades. Typical design considerations in our shelters are the use of UV stabilised PETg clear view cladding, hot dip galvanising for maximum corrosion resistance, roof assembly that is wind resistant to 23m/s, and the use of water-resistant gaskets. 
How can security be increased in the cycle shelters?
We can offer additional security through CCTV, lighting, high security panels and security gates. A range of Security measures can be offered, from simple Mesh Swinging or space-saving Sliding gates, Roller Shutter Doors, Automated Doors and much more. A wide range of locking mechanisms are available for access including Hasp and Staple, Digital, Mechanical locks, Keyed locks and Swipe card access.
What materials are used in the construction of cycle shelters?
Mild steel for the structural framework, with a choice of cladding options (the most popular being light transmitting polycarbonate).
How long will my cycle shelter last for?
Indefinitely. With our durable material selection, design specifications, hot-dip galvanising and durability considerations, your cycle shelter should last far in excess of 10 years. With adherence to our Operations and Maintenance recommendations, you’ll achieve a lot more than this. We have shelters that are in excess of 20 years old that are still in effective operation. In the event of vandalism or accidental damage, some components can be easily replaced, meaning that even with damage the life of a shelter can be increased significantly.
What items can be retro fitted?
Extensions to form additional bays/banks of shelters can all be added at a later date to applicable shelters.
What do I need to install a cycle shelter?
Our Shelters are supplied flat packed ready to install on site. Cycle shelters must be installed onto suitably prepared concrete foundations (either individual pads, or a concrete base/slab). We highly recommend that shelters are not installed directly onto tarmac, as this has no structural capacity for anchor bolts. The following tools are required for your installation team) : - Scaffold tower Spirit level 10mtr tape measure Powered Drill Cordless rivet gun Ø5mm HSS drill Ø11mm HSS drill Anchor bolts 17mm spanner (M10 bolts) 19mm spanner (M10 shear nuts) 22mm spanner (M12 shear nuts) Hammer Timber packing or toe jacks We also recommend that your installation team wears the correct PPE (these being safety hard hat, goggles/safety glasses, ear defenders (where required), gloves, hi-vis wear, and steel toe-capped afety boots). Operatives should also be DBS checked, as well as trained in manual handling techniques, working at height, and PASMA trained (for erecting of ...
Do you provide any cycle storage products for infants and Key Stage 1 and 2 school children?
Yes. Whilst our standard range of cycle shelters may also be used, we have a scaled-down range of Junior cycle storage and scooter storage products. Please see our page for our Junior Cycle/Scooter products.  
Do Junior Shelters also need assembling?
Yes, our Wardale Junior, Sheffield Junior, Regal Junior and Orbital Junior all require assembly, as part of the installation process. Our Lunar Junior and Sofco Junior Shelters however are delivered fully assembled, requiring anchoring only. 
How many cycles can I fit in a cycle locker?
A single sided locker can fit one cycle.  A double sided locker can fit two cycles.

Our Materials & Production Facility
Where are your products manufactured?
Within our 125,000 sq ft freehold manufacturing facility, we have a 21,600 sq ft CE Marked Steel Fabrication facility, we have a 10,000 sq ft Timber workshop, a 10,200 sq ft Sheet Metal Press and Fabrication Production area and a 10,000 sq ft mechanised Polyester Powder Coating facility. 
What are your factory output capabilities?
We employ in excess of 100 skilled and semi-skilled factory workers, throughout our various workshops. Our factory includes many eco-friendly and state of the art machines, including three robot welders, a laser-cutting machine with automated loading/unloading tower, five press brakes (including ATC; automatic tool changers), 2 x CNC 5-Axis woodwork machining centres, 5-headed planer moulders (for slat production), as well as two bio-mass briquette makers (from wood waste) and factory heaters.  
What materials do you use in your products’ manufacture?
We use Mild Steel, including UKCA Marked (formally “CE Marked”) Steel*; Stainless-steel (grade 304 or 316); Pre-Galvanised Steel Sheetmetal; FSC* Softwood and Hardwood; Engineering-grade Polyurethane; and Fabricated Aluminium. We also work with Iron Castings, Pre-Cast Concrete and Recycled Plastic for our range of Street Furniture, as well as HDPE plastic, and Nylon Braided Rope (with Steel Core) for our Children’s Playground Equipment.  *Where required.
Will the Mild Steel products rust?
No. All our steel tube and plate fabrications, used in Street Furniture and Shelter components, are hot dip galvanised to BS EN ISO 1461:2019. The Galvanizing Association projects a min. life expectancy of 34 years for the UK. All our sheet metal cycle lockers and litter bins are manufactured from pre-galvanised sheet metal, which again features a zinc coating to offer resistance against rust and corrosion. Our litter bins feature a 12-year anti-perforation Guarantee. For more information, please see our Warranties & Guarantees page.
What if I’m unhappy with the products I’ve received?
Our product returns during 2023 was less than 0.1%. Our Customer Services centre will case handle any customer concerns whether these are product or service related. Our Terms & Conditions of Sale will be used to manage any product warranty issues, where for 12 months we will repair or replace an item that is defective through design, material selection or workmanship (issues of vandalism are excluded). ok
Does cast iron rust?
Cast iron will rust if not maintained, for example, if the paint is chipped leaving the surface of the product exposed.
What is the difference between Grade 304 and Grade 316 stainless steel?
Grade 304 is used as standard on our range of stainless-steel products. It is ideal for where there is less risk of contamination from sodium chloride (e.g., seaside towns). Grade 316 stainless steel is more suited for use in waterside and coastal areas, where there is a higher level of sodium chloride in the air.