Shelters FAQs

shelters FAQs shelters FAQs

General FAQs
How quickly will I receive my products
We hold one of the the largest stockholding of any Street Furniture supplier/manufacturer. Please view our Available from Stock page to see our Same Day Collection, Next Day Delivery, 3-Day Delivery and 5-Day Delivery items, you will also see the live quantities held in stock marked on each item. Products that are not held in stock but made to order can be produced to suit your reasonable requirements. 
Can I Collect?
Yes, you can collect many of our products from our Newcastle-Under-Lyme factory. “Next Day Delivery” items can be collected on the day of purchase, if preferred. Please contact a member of our Sales Team to discuss collection arrangements and recommended vehicle sizes. Same day collection orders must be confirmed/accepted by us before 12pm.
Are the Prices that are shown online accurate?
Yes, prices are continually being kept up to date, in line with material cost price fluctuations. 
Are Quantity Discounts available?
Yes, quite simply the greater the quantity you buy the more we can discount, because most of our products are made in house at our factory in Newcastle Under Lyme Staffordshire; please contact our Sales Office or open a Live Chat online.
Are Main Contractor Discounts (MCD) and Trade/Distributor Discounts available?
Yes. Nominal 2.5% MCD is deductible from online prices, with other pricing structures available for other Trade customers (such as builders’ merchants). 
What colours, coatings and finishes are available
Depending on the materials and product type, various standard BS or RAL colours are available. View the Street Furniture standard colours, Litter Bins’ standard colours and our Shelters/Cycle Parking standard colours for more details. Our Operations & Maintenance manuals will advise how to care for colours and finishes to extend your product’s finish life expectancy to first maintenance.
What Warranties and Guarantees do you offer?
Our Warranties and Guarantees across the whole product range can be viewed via this link. All Warranties, Guarantees, Life Expectancies and Design Life periods are subject to Broxap Ltd’s Terms & Conditions of Sale.
Can you also provide installation services for your products?
Yes. Whilst many of our products tend to be installed by groundworkers or landscaping contractors, as part of their wider contract, certain items such as Shelters, Canopies, Cycle Storage equipment, Parklets, Children’s Playground Equipment and Outdoor Fitness Equipment, may require specific qualifications, training, or other know how. We would be happy to provide an installation quote, as well as provide the materials. Our installations teams carry all the relevant accreditation that you would expect from a responsible contractor. We also carry Public Liability insurances...
What forms of Payment can I use?
For online purchases we require credit card payments to be made, via our e-commerce platform. For purchase orders a 30-day credit account may be available, subject to trading history with us and credit status. For larger subcontract/commercial contracts phased payments may be required. All transactions will be based on Broxap Ltd’s Terms & Conditions of Sale. 
What are your annual sales?
We have annual sales in excess of £30m (FY23 = £33m). All of our production work is scheduled in our ERP programme, which drives the demand of our entire enterprise; the Materials, Labour and Resource Planning. 
Why Broxap?
Broxap is a family-owned and operated business, that has been trading for nearly 80 years. Our premises are owned by us (freehold), we do not trade with any debt and take pride in our manufacturing output. Our goal is to provide our Street Furniture products to every town and village and rural area in the British Isles. Our vision is to be the first Street Furniture company our customers think of, and the last one they will ever need to use. Our values are our People, our Customers, our Products, all of which helps to build our Legacy. 

Shelters, Canopies & Covered Walkways
Can you design the Shelter/Canopy to suit our site?
Yes. With our bespoke “design & build” offering, our standard design shelters can be modified to suit your site constraints or to align or avoid to door positions, windows, building reveals, as well as site topography. We also provide complete turnkey design consultancy service for unique canopy/shelter schemes, turning architectural concepts into high quality, durable and commercially competitive constructs.
Can you assist in the design the foundations too?
Yes. For bespoke canopy/shelters, we provide reactions for the design and construction of foundations by others. For pre-designed standard products, we can provide drawing for these to be assessed by your engineering consultant(s). In cases where you do not have an engineer or contractor as part of your project, we can provide a quotation for the design and construction of the foundations. 
If positioning my shelter/canopy to abut the building, will it be watertight (to the Building)?
A nominal minimum gap of 50mm will be required between the shelter and a building to allow for deflections. A Weather Resistance Barrier (WRB) can be provided to close this gap. 
Can I have enclosed sides on my Shelter?
Yes, we offer a range of options such as PVC roll up panels, Roller Shutter Doors and PETg UV Side Panels. For more information and ideas on how to enclose your shelter click here.
What material options do I have for the structural components?
Structural mild steel, including UKCA Marked (formally “CE Marked”) Steel*; Stainless-steel (grade 304 or 316); fabricated and/or cast aluminium; FSC* structurally graded and non-graded softwood.  *Where required.
What roofing material options can I have?
Virtually all roofing materials. Popular choices are for polycarbonates, PVC tensile fabric (membrane), shade cloth, or an architectural profile metal cladding. We also use laminate glass, heat soak toughened glass (or both toughened AND laminate glass), as well as green roof technologies, built-up metal roofs and aluminium panels (e.g., bandstands). 
Do I need any rainwater goods (i.e., guttering and downpipes/spouts)?
Rainwater goods, such as guttering and down pipes, are optional features for most shelters and canopies. Rainwater goods/downpipes (if required) would typically discharge at ground level into a gully. Any rainwater goods shall typically consider the flow rates of BS EN 12056-3:2000.
Will I need Planning Permission?
Initially you will need to contact your Local Authority to confirm if planning permission is required. If the answer is yes then Broxap can help you with this process. Simply enter your details to download our simple to use Planning Permission Guide.
What are Building Regulations and how will they affect me?
Building Regulations specify the standard to which a structure should be built i.e., strength, fire ratings etc. All of our bespoke structures are designed to BS EN 1990:2002+A1:2005 Eurocode – basis of structural design; BS EN 1993-1-1:2005 Eurocode 3 – Design of steel structures; BS EN 1991-1-3:2003 Eurocode 1 – Snow Loads; and BS EN 1991-1-4:2005 Eurocode 1 – Wind Actions. When specifying your canopy/shelter requirements, it is important to emphasise this requirement, to ensure against cheap products from rogue traders that may fail. 
Do shelters consider wind and snow loadings?
Yes. Our pre-designed range of shelters consider specific wind and snow loading criteria from the above for general use in the UK. 
What your canopies and shelters structurally underwritten?
Yes. Bespoke designs are assessed and underwritten by an independent Structural Engineer. It is advisable that you contact your Local Building Control Officer to confirm if your canopy will need to conform to any specific Building Regulations. With their predetermined components/connections, there may be certain sites (e.g., high altitude, coastal towns etc…) that require our pre-designed “standard” products to be assessed, either by others or by us for a professional service charge. 
Do you provide an installation service?
Yes, we can provide a one stop shop from the initial site visit, to ordering your shelter, completing a site survey & groundworks along with an installation service. 

Our Materials & Production Facility
Where are your products manufactured?
Within our 125,000 sq ft freehold manufacturing facility, we have a 21,600 sq ft CE Marked Steel Fabrication facility, we have a 10,000 sq ft Timber workshop, a 10,200 sq ft Sheet Metal Press and Fabrication Production area and a 10,000 sq ft mechanised Polyester Powder Coating facility. 
What are your factory output capabilities?
We employ in excess of 100 skilled and semi-skilled factory workers, throughout our various workshops. Our factory includes many eco-friendly and state of the art machines, including three robot welders, a laser-cutting machine with automated loading/unloading tower, five press brakes (including ATC; automatic tool changers), 2 x CNC 5-Axis woodwork machining centres, 5-headed planer moulders (for slat production), as well as two bio-mass briquette makers (from wood waste) and factory heaters.  
What materials do you use in your products’ manufacture?
We use Mild Steel, including UKCA Marked (formally “CE Marked”) Steel*; Stainless-steel (grade 304 or 316); Pre-Galvanised Steel Sheetmetal; FSC* Softwood and Hardwood; Engineering-grade Polyurethane; and Fabricated Aluminium. We also work with Iron Castings, Pre-Cast Concrete and Recycled Plastic for our range of Street Furniture, as well as HDPE plastic, and Nylon Braided Rope (with Steel Core) for our Children’s Playground Equipment.  *Where required.
Will the Mild Steel products rust?
No. All our steel tube and plate fabrications, used in Street Furniture and Shelter components, are hot dip galvanised to BS EN ISO 1461:2019. The Galvanizing Association projects a min. life expectancy of 34 years for the UK. All our sheet metal cycle lockers and litter bins are manufactured from pre-galvanised sheet metal, which again features a zinc coating to offer resistance against rust and corrosion. Our litter bins feature a 12-year anti-perforation Guarantee. For more information, please see our Warranties & Guarantees page.
What if I’m unhappy with the products I’ve received?
Our product returns during 2023 was less than 0.1%. Our Customer Services centre will case handle any customer concerns whether these are product or service related. Our Terms & Conditions of Sale will be used to manage any product warranty issues, where for 12 months we will repair or replace an item that is defective through design, material selection or workmanship (issues of vandalism are excluded). ok
Does cast iron rust?
Cast iron will rust if not maintained, for example, if the paint is chipped leaving the surface of the product exposed.
What is the difference between Grade 304 and Grade 316 stainless steel?
Grade 304 is used as standard on our range of stainless-steel products. It is ideal for where there is less risk of contamination from sodium chloride (e.g., seaside towns). Grade 316 stainless steel is more suited for use in waterside and coastal areas, where there is a higher level of sodium chloride in the air. 
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